Before your appointment: 

1. Please complete the behavior history form at least 7 days before your appointment. Appointments may be canceled if the form is not received on time. Also, please ask your veterinarian to send your pet’s full medical record in advance. This is essential so that our team can review ALL of your pet’s relevant medical and behavior history prior to your appointment.

2. Let us know if you are not certain whether a particular pet and/or person should attend the consultation. Once our team has reviewed your completed behavioral history form, we will be able to advise you.

3. You are encouraged to send photos of your home environment. Please include video recordings of interactions and behaviors that you would like our team to see directly. Short video recordings can be sent by sharing a Google Drive link with our team.

NOTE: Do NOT put yourself, your pet, or other people/animals at risk to capture a picture and/or video recording of the undesirable behavior.

What to bring:

• Favorite bite-sized treats!
• You and your pet
• Any equipment that you use for training and/or the behavior problem like basket muzzles, leashes, etc.
• Any written training plans/notes from previous trainers or behaviorists
• Any videos you would like to share

Who should attend:

Please consider bringing the members of your household who directly interact with your pet so that they can hear the clinician’s diagnosis and recommendations and ask any questions.

It is not recommended to bring small children to the appointment for safety and due to the appointment length.

What to expect:

At the initial behavior consultation, our team will spend time with you and your family to gather more information in order to make a diagnosis and treatment plan that is tailored to your family and your pet. We also will observe your pet to gain insight into his/her behavior problem in a safe manner.

Our team will discuss the diagnosis and prognosis, as well as safety, management, and behavior modification. In some cases, anti-anxiety medication(s) and/or supplements may be recommended in addition to the behavior modification plan. Any medical problems that may be contributing to your pet’s behavior problem will also be discussed.

You will be provided with a written visit summary of the consultation. A copy will be emailed or faxed to your primary care veterinarian.

After the visit:

Follow-up communication is critical to a successful outcome!

The frequency of follow-up communication can vary depending on the presenting case. We do request that you contact us by email with an update 1 month after your initial appointment; we will reply to emails or phone calls within 72 business hours.

The Initial Consultation includes 2 months of follow-up with our team. For continued care, we will need to see your pet back for a recheck appointment at that time in order to review your pet’s progress and modify the treatment plan accordingly.